Sunday, November 13, 2011

An Open Letter To Canadian Tire:

Dear Canadian Tire,

I realize that you are a Canadian company. Based on my 30+ years of experience in Ontario, my frequent trips to your rubber-scented store with my father over the years, and the implications of your name, I assumed that you would be a wise choice for me to purchase tires from.

I was wrong.

I am not quite sure how a store named CANADIAN mothereffing TIRE could suck so damn much at the entire process of selecting, purchasing, receiving and installing tires, explaining warranty, and recording info like my odometer reading.

My personal experience was PAINFUL when purchasing tires at Canadian Tire. I called to ask what the best option would be for my wee car. I had it narrowed to 3 choices (What?! The New Husband refused me to research this shit for weeks on end like I normally do, so I had to act fast), all of which your tire rep insisted were "fine tah-ers".

Could he comment on the all season-ness? No. Would any be better in wet conditions? Not sure.

Okay, fine, I'll take the Michelins.

You have 4 in the store? Perfect, can you please hold them and I'll bring my car in?

No, you won't hold them? Ok. What if I give you my credit card info? No?
Can I just come into the store now? No? Because you are busy?

So I called back later to schedule an appointment. The new gent explained that the system wasn't working right and that he didn't know what to do, but I "could just come in when we open tomorrow first thing, and if you get here first you hopefully shouldn't have a problem".


Gee, sounds swell. I really hope I can get up early, head to your shop, HOPE you have the 4 tires I want, and ASSUME you will install them then for me.

Screw it. If in-store wasn't reliable, I'd order online.

Despite the name, they suck when it comes to tire purchases.

Dear God. If any store has ABSOLUTELY no communication between online tire transactions and the store, Canadian Tire takes the prize when ordering tires online.

Be advised, dear Canadian Tire customer, that your online confirmation is NOT a receipt, but that you will get a receipt in store. HOWEVER, once you get to the store, the store will tell you there is no record of purchase and no receipt to give you, because "you didn't buy the tires from us. You bought them online."

Uhh... but...?

Canadian Tire online emailed me at least three times to tell me to CALL MY MOTHEREFFING SELECTED STORE to schedule my installation.

Said local store had no record of my tires.
For days.
And days.
And a few more days, while assuring they would call me once my tires were delivered to the store.

They did not call. Ever.

Online emailed me AGAIN.

So, dear Canadian Tire customer, after you walk in to the store with your online confirmation and wait 15 minutes for them to locate the tires that they do, in fact, have in store with your name on...

- You will get to hear the guys at the desk takes bets on what one employee decides to "sell" someone that day (Niiiiiice).
- You will be temporarily talked into an additional $7/tire warranty to replace your tire because (and I quote) "the included warranty isn't really a warranty and you're screwed if damage happens near your sidewall."
- Your husband will tell you the extra warranty is bullshit and you will save yourself $60.
- You will have to call the store 3 more times, and make another return trip because they have 'accidentally' recorded your odometer reading 8,000 km LOWER than your odometer reading, which impacts your not-very-comprehensive "comprehensive" warranty. (Be sure they correct this in their system with a new work order, even if they protest, tell you there is nothing they can do if you've already "cashed out", and offer to correct it in pen, in their own hand writing).

- Don't give them the business or the satisfaction of forcing you into an overpriced alignment "check" for $50, or an alignment for $90. Take your shit elsewhere. It will NOT void your warranty if you don't get it done then and there. I'm going to get it done at Active Green & Ross.

Even your main customer service line wouldn't confirm if not getting an alignment would void my warranty.

In truth, it would seem that uneven wear due to misalignment is not covered in your warranty, but by the sounds of it, not much is covered in your warranty... so... as a Canadian Tire customer, why would you want to spend another $100 at Crappy Tire?

Anyway Canadian Tire, if you are truly looking to get back to being a leader in tire sales once more, you have a hell of a lot of work to do. PATHETIC, after spending nearly $1,000 in goods and services, along with much too long on the phone and in store.

Apathetically furiously yours,

p.s. The more I hear that damn whistle on your commercials, the more rage-y I get. Just sayin'.

p.p.s. I look forward to your cease and desist letter.

[Edit:] p.p.p.s. Yandie had it right... I forgot that my father has referred to your company as Crappy Tire for as long as I can remember. How... relevant.
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  1. *applauds*

    ... Now I finally understand why so many people refer to them as "Crappy Tire"

    At least if I get my tires at Wal-Mart there's an expectation that I'm going to get screwed.

  2. I can remember seeing the commercials my entire life. "Canadian Tire. We're not just tires."

    I always wanted to know, "What else are you?". Every time I am in Canada and see a store I am tempted to stop, just to find out the answer to this mystery.

    Also, you have described 99% of the discount / chain tire stores in the world. They're all clueless idiots. I've had similar experiences with Firestone recently. Firestone. At least they make tires, you'd think they'd have a clue.

  3. I don't blame you for being upset about all of that runaround they gave you!

  4. Look at you all grown up, talking about husband and tires and warranties and stuff :)))

  5. Wow. I went to a place called "Family Tire" when i got mine. They sold me some tires (one of which leaks), but they were DAMN NICE PEOPLE. Seriously, I felt awkward they were so nice to me.

  6. This is how Les Schwab is south of the border. As far as US tire centers go, I have found that Walmart, although horrible in every way, does the same shitty service as other tire centers, at a fraction of the price. When in doubt, pay less, right?

  7. Steph. Please tell us how u really feel about this great establishment hahahahhaha. I have never bought tires or serviced a car there but I have returned things so I kno and am not surpised with your situation there

  8. find a local mechanic you can mostly trust. buy tires online and have them shipped to his/her store. pay him/her to put them on.

    or drive to long island with said tires and let awesome husband install and balance you. i mean your tires. you know. ;)

  9. could go the way of 'liberating' some tires from a vehicle in an out of the way place....could being the operative here...just a thought...and in no way shape or form would i suggest that you actually do this...but you could say...errr i better leave it at that


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